As required by our regulator, the Financial Conduct Authority (FCA), we provide below details of the volume of complaints we reported to them for the period January to June 2025.

Firm name: J.P. Morgan Europe Limited
Group: J.P. Morgan Chase and Co
Other firms included in this report: None
Period covered in this report: 01 January 2025 – 30 June 2025
Brands/trading names covered: (1) Post Office® card account
(2) CHASE® account


Number of complaints opened by volume of business

Product / service grouping Provision (at reporting period end date)  Number of complaints opened  Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main cause of complaints opened

Banking and credit cards

1.37 per 1,000 accounts

10,803

10,763

39%

61%

47%

FCA Category:'Other general admin / customer service'. Complaints related to the Chase category 'Account under investigation & Delays & Timescales'