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Helping hedge funds, asset managers and institutional investors meet the demands of a rapidly evolving market.
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As required by our regulator, the Financial Conduct Authority (FCA), we provide below details of the volume of complaints we reported to them for the period July to December 2025.
| Firm name: | J.P. Morgan Europe Limited |
| Group: | J.P. Morgan Chase and Co |
| Other firms included in this report: | None |
| Period covered in this report: | 01 July 2025 – 31 December 2025 |
| Brands/trading names covered: | (1) Post Office® card account (2) CHASE® account |
| Product / service grouping | Provision (at reporting period end date) | Number of complaints opened | Number of complaints closed | Percentage closed within 3 days | Percentage closed after 3 days but within 8 weeks | Percentage upheld | Main cause of complaints opened |
Banking and credit cards |
0.97 per 1,000 accounts |
8343 |
8472 |
34% |
66% |
48% |
FCA Category: 'Other general admin / customer service'. Complaints related to the Chase category ' Account under investigation’
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