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For Institutional Investors
Putting our long-tenured investment teams on the line to earn the trust of institutional investors.
Direct access to market leading liquidity harnessed through world-class research, tools, data, and analytics.
Helping institutional investors, traditional and alternative asset and fund managers, broker dealers and equity issuers meet the demands of a rapidly evolving market.
Leveraging cutting-edge technology and innovative tools to bring clients industry-leading analysis and investment advice.
Helping hedge funds, asset managers and institutional investors meet the demands of a rapidly evolving market.
Global short-term fixed income strategies designed to help clients manage liquidity through the cycle.
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Enhance your equity compensation offering with solutions designed to empower your employees and bring your reward strategy to life.
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Who We Serve
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We aim to be the most respected financial services firm in the world, serving corporations and individuals in more than 100 countries.
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As required by our regulator, the Financial Conduct Authority (FCA), we provide below details of the volume of complaints we reported to them for the period July to December 2025.
| Firm name: | J.P. Morgan Europe Limited |
| Group: | J.P. Morgan Chase and Co |
| Other firms included in this report: | None |
| Period covered in this report: | 01 July 2025 – 31 December 2025 |
| Brands/trading names covered: | (1) Post Office® card account (2) CHASE® account |
| Product / service grouping | Provision (at reporting period end date) | Number of complaints opened | Number of complaints closed | Percentage closed within 3 days | Percentage closed after 3 days but within 8 weeks | Percentage upheld | Main cause of complaints opened |
Banking and credit cards | 0.97 per 1,000 accounts | 8343 | 8472 | 34% | 66% | 48% | FCA Category: 'Other general admin / customer service'. Complaints related to the Chase category ' Account under investigation’
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