We no longer support this browser. Using a supported browser will provide a better experience.
Please update your browser.
J.P. Morgan Europe Limited Complaints data for publishing
As required by our regulator, the Financial Conduct Authority (FCA), we provide below details of the volume of complaints we reported to them for the period July to December 2022.
| Firm name: | J.P. Morgan Europe Limited |
| Group: | J.P. Morgan Chase and Co |
| Other firms included in this report: | None |
| Period covered in this report: | 01 July 2022 – 31 December 2022 |
| Brands/trading names covered: | (1) Post Office® card account (2) CHASE® account |
Number of complaints opened by volume of business
Product / service grouping |
Provision (at reporting period end date) |
Number of complaints opened |
Number of complaints closed |
Percentage closed within 3 days |
Percentage closed after 3 days but within 8 weeks |
Percentage upheld |
Main cause of complaints opened |
Banking and credit cards |
2.08 per 1,000 accounts |
7389 |
7667 |
46.5% |
53.5% |
56.8% |
Other general admin / customer service
|
You're now leaving J.P. Morgan
J.P. Morgan’s website and/or mobile terms, privacy and security policies don’t apply to the site or app you're about to visit. Please review its terms, privacy and security policies to see how they apply to you. J.P. Morgan isn’t responsible for (and doesn’t provide) any products, services or content at this third-party site or app, except for products and services that explicitly carry the J.P. Morgan name.