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J.P. Morgan Europe Limited Complaints data for publishing

As required by our regulator, the Financial Conduct Authority (FCA), we provide below details of the volume of complaints we reported to them for the period January to June 2021.

Firm name: J.P. Morgan Europe Limited
Group: J.P. Morgan Chase and Co
Other firms included in this report: None
Period covered in this report: 01 January 2021 – 30 June 2021
Brands/trading names covered: (1) Post Office® card account
(2) CHASE® account

 

Number of complaints opened by volume of business

 

Product / service grouping

Provision (at reporting period end date)

Number of complaints opened

Number of complaints closed

Percentage closed within 3 days

Percentage closed after 3 days but within 8 weeks

Percentage upheld

Main cause of complaints opened

Banking and credit cards

1.47 per 1,000 accounts

705

724

21.41%

78.59%

65.06%

Incorrect or incomplete ATM transaction