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As a global leader, we deliver strategic advice and solutions, including capital raising, risk management, and trade finance services to corporations, institutions and governments.

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In a fast-moving and increasingly complex global economy, our success depends on how faithfully we adhere to our core principles: delivering exceptional client service; acting with integrity and responsibility; and supporting the growth of our employees.

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J.P. Morgan is a global leader in financial services, offering solutions to the world's most important corporations, governments and institutions in more than 100 countries. As announced in early 2018, JPMorgan Chase will deploy $1.75 billion in philanthropic capital around the world by 2023. We also lead volunteer service activities for employees in local communities by utilizing our many resources, including those that stem from access to capital, economies of scale, global reach and expertise.

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For general inquiries regarding JPMorgan Chase & Co. or other lines of business, please call +1 212 270 6000.

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For general inquiries regarding JPMorgan Chase & Co. or other lines of business, please call +1 212 270 6000.

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J.P. Morgan Europe Limited Complaints data for publishing

As required by our regulator, the Financial Conduct Authority (FCA), we provide below details of the volume of complaints we reported to them for the period January to June 2022. 

Firm name: J.P. Morgan Europe Limited
Group: J.P. Morgan Chase and Co
Other firms included in this report: None
Period covered in this report: 01 January 2022 – 30 June 2022
Brands/trading names covered: (1) Post Office® card account
(2) CHASE® account

 

Number of complaints opened by volume of business

 

Product / service grouping

Provision (at reporting period end date) 

Number of complaints opened 

Number of complaints closed

Percentage closed within 3 days

Percentage closed after 3 days but within 8 weeks

Percentage upheld

Main cause of complaints opened

Banking and credit cards

1.59 per  1,000 accounts

3085

2698

30.9%

69.1%

64.7%

Payments were the  main cause of complaints during the reporting period, with faster payment delays, held payments and declines being the main contributors