2021 Emerging Trends Summit

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Terry Hill:

Thank you for joining us today for our first ever Emerging Trends Summit. My name is Terry Hill and I’m a Managing Director within the commercial bank at JPMorgan Chase. This virtual event allows us to bring many business leaders from all over the country at once to bring you the ideas and information of disruption and change at the actual speed they are occurring.

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Brian Lamb:

Hello, I’m Brian Lamb, Global Head of Diversity Equity and Inclusion. Really excited to spend some time with you. We have a fantastic panel.

Cat Ward:

Seen in the last year, the last 15 months or so, everything we knew about the rules of the road when it came to talent was completely thrown.

Idris Stover:

I will say at Shake Shack, that’s what we’re doubling down on. It’s how do we create a culture that, where people show up, they can show up as their best and most authentic selves. Start [sic] is with data. Taking a look at what you’re doing today, maybe looking around your company, seeing the composition of your workforce. Again, who’s coming, who’s going, who’s growing.

Cat Ward:

Take a look at: where’s your business going? Business is changing so dramatically, the labor economy’s changing so dramatically. The jobs that we knew yesterday are not the jobs we know today, are not the jobs we’re gonna know tomorrow. Companies should be doing what they can to try to understand where their workforce needs are going, and to get that down and then to assess: where’s your talent pool now.

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Alton McDowell:

Business Innovation for the Future. In the past 15 months, the demand to be innovative – and think digitally has never been greater, I would add.

René Lacerte:

The first thing on innovation is that you can never be satisfied.

Sachin Dev Duggal:

Switching the mindset from empowering those that want to build, to actually empowering those that have problems that they want to solve, gives the power to the right part of a company’s ecosystem.

René Lacerte:

The buck stops with the CEO. You just—you have to own that.

Michelle Davey:

I believed that what I was building, that’s okay because either one: take the feedback from the market, I think that is important. And two: continue to believe in myself and my capabilities as a founder and CEO so that I can present that to my team who’s building alongside me.

Sachin Dev Duggal:

For a founder, you have to very quickly pivot from running to thinking.

René Lacerte:

As FinTech companies like us come around, we need to make sure that we’re up to the standards.

Alton McDowell:

Conversation with all three of you probably another hour to two hours.

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Jamie Dimon:

If you look at the consumer sector, their asset prices are up, their home prices are up, stock prices are up, they have $2 trillion more cash in their balance sheet. They’re paid off debt, but this is the paid off 'cause they have so much money. Shockingly, the middle-market companies, their losses have been amazingly low. I want you to try things. I want you to fail at something and I’d say, “That was a good shot.” You work through it, you do it right. We don’t collaborate, I don’t think we’re gonna solve it. If you look what works around the world, it’s usually collaboration, but of civic society. School, government, businesses trying to solve their problems. And then of course, it’s better for everybody.

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