Healthcare
The Driving Force Post-Pandemic: Healthcare Consumerism
Shifting consumer behaviors revealed during COVID-19 are compelling healthcare organizations to adopt customer-centric solutions designed to improve the patient experience.
Shifting consumer behaviors revealed during COVID-19 are compelling healthcare organizations to adopt customer-centric solutions designed to improve the patient experience.
The pandemic has forced healthcare systems to fast-track modernization to meet consumers’ new expectations on quality and convenience of services and healthcare costs.
Some key highlights include:
- Digitized solutions to support growth
- Flexible and convenient care options
- Consumer-centric healthcare models
