As merchants plan for the back-to-school shopping season, the efficiency of payments processing is top of mind. It is critical that the payments process is invisible and silent to ensure merchants are able to run their business smoothly and their customers can have positive shopping experiences. J.P Morgan Payments moves more than $10 trillion globally each day through over 160 countries and 120 currencies. During peak season, we are able to process over 6,000 transactions per second¹, but what goes into making this all happen?

Mike Blandina, former Global Head of Payments Technology, and Mike Lozanoff, Global Head of Merchant Services, sat down to discuss the high-stakes, fast-paced behind-the-scenes work that goes into keeping payments running smoothly even during peak days like Black Friday for J.P. Morgan Payments’ Pay It Forward Podcast.

"Merchant acquiring should be this invisible product because it sits between that checkout button or terminal and the consumer getting approved," said Lozanoff.

Key factors to keep payments running smoothly during peak shopping seasons include:

1. Intersection of Technology and Finance
2. Resiliency and Redundancy
3. Preparation and Continuous Improvement

To hear the full conversation, check out the Pay It Forward “Silent Night: Behind the Scenes of Peak Payments Season” episode here.

Pay It Forward is a podcast by J.P. Morgan Payments, for J.P. Morgan Payments, exploring the connection between the work we do as a team and its impact on both the business and the world around us. To listen to the latest episodes, please visit this page.