Payments Optimisation

How Payments Can Enhance the Customer Experience

Learn how customer experiences, data insights and new business models are influencing the payments strategies of more than 300 business leaders.  

J.P. Morgan and Forbes collaborated to understand and share the payment priorities and objectives of today’s business leaders.

In “Payments' Potential: How Payments Can Enhance the Customer Experience and Spur Innovation”, a diverse set of business leaders and J.P. Morgan experts explore the challenges and opportunities of today’s increasingly global digital marketplace.

This report covers insights on:

  • What customers are looking for in payments
  • How data science can enhance security and accelerate business growth
  • Ways to deal with multiple business and payment models
  • The complexity of payments when expanding globally


Payments Optimisation Digital Commerce Insights

Already an Existing Customer?

Contact us if you require advice, help or support.

Existing Merchant Service Customers

If you have a technical issue or a question about your merchant account, please call your Relationship Manager directly.
Alternatively, call our merchant support team on:

For Europe: +353 1 726 2909     UK: 0845 399 1130

Further information is available at any time through your Paymentech Online account.


Out of Courts Complaints and Redress Procedures

  1. Paymentech has in place complaint resolution procedures to settle complaints of Merchants arising from their rights and obligations under Parts 3 and 4 of the Payment Services Regulations 2018.
  2. If you have a complaint, please contact your Relationship Manager. Your complaint will be addressed in accordance with CPEL complaint policy, which we are happy to provide upon request.
  3. Alternatively, in the event of a complaint, a Merchant may refer the matter to the Irish Financial Services and Pensions Ombudsman or such relevant out-of-court complaint body or to such other competent out-of-court complaint body applicable to you in the country where you are established.
  4. You can contact the Financial Services and Pensions Ombudsman at:

Lincoln House,
Lincoln Place,
Dublin 2,
D02 VH29,
Tel: + 353 1 567 7000