Press Release
J.P. Morgan recognized by Coalition Greenwich: for digital capabilities and as a quality leader in U.S. Large Corporate cash management and trade finance
J.P. Morgan Payments has been recognized as a 2021 Greenwich Quality Leader in U.S. Large Corporate Cash Management and Trade Finance. In addition, the firm earned 11 Greenwich Excellence Award recognitions in advisory excellence, innovation, customer services, digital platform design and ease of doing business.
The awards also confirmed J.P. Morgan’s No. 1 share position in U.S. large corporate trade finance and the No. 2 share in the U.S. for large corporate cash management market penetration. This follows the award of the No. 1 overall ranking for digital capabilities for global cash management platform J.P. Morgan Access® in the 2021 Coalition Greenwich Digital Banking Benchmark study.
The annual survey, one of the most recognized benchmarking studies in the institutional banking space, assesses the key features and functionality that define "Best of Breed" digital banking platforms.
We see the greatest progress with clients when we gather together around the business challenge or the end-customer need and work toward a solution—in workshops, in conversation, through large transformation projects, and rapid, agile changes.
Lia Cao
Global Co-Head of Corporate and E-commerce Sales & Solutions
The full list of Greenwich Excellence Awards for U.S. Large Corporate Cash Management includes: Customer Service, Frequency of Contact, Quality of Advice, Digital Platform Design, Digital Platform Functionality, Domestic Product Capability, Innovation, Ease of Doing Business, Account Opening, and Satisfaction with Documentation (all cash management) and Error-Free Execution (trade finance).
“We’re proud to be recognized across so many awards, and to see the recognition of both our high- and low-touch client experiences,” said Lia Cao, Global Co-Head of Corporate and E-commerce Sales & Solutions.
“We unlock the most value by co-creating alongside our clients. This is why we are so proud to be the most trusted innovator in payments.”
Related insights: Seamless banking platform scores #1 in digital innovation study
2021 Coalition Greenwich Digital Banking Benchmark study
J.P. Morgan Access® achieved the No. 1 overall global ranking in the Coalition Greenwich Digital Banking Benchmark study, including best-in-class rankings in:
- Product capabilities and other corporates services such as multi-bank
- API and host-to-host access and connectivity
- Treasury management system, enterprise resource planning integrations
- Overall capabilities
Access® also ranked among the best for security and fraud prevention, monitoring capabilities and its usability. Off-line/online support is also ranked above the industry standard.
J.P. Morgan also ranked best-in-class among peers for:
- Virtual Account Management capabilities
- Virtual Branch/Customer Services capabilities
- Merchant Services capabilities
2021 Greenwich Excellence Awards
Greenwich Excellence in U.S. Large Corporate Cash Management
J.P. Morgan was recognized as excellent in 10 categories, including:
- Quality of Advice
- Customer Service
- Frequency of Contact
- Digital Platform Design
- Digital Platform Functionality
- Domestic Product Capabilities
- Innovation
- Ease of Doing Business
- Account Opening
- Satisfaction with Documentation
Greenwich Excellence in U.S. Large Corporate Trade Finance
J.P. Morgan was recognized as excellent in this category:
- Error-Free Execution
2021 Greenwich Quality Awards
- U.S. Large Corporate Cash Management Quality
- U.S. Large Corporate Trade Finance Quality
2021 Greenwich Share Leader
- #1 in U.S. Large Corporate Trade Finance
- #2 in U.S. Large Corporate Cash Management Market Penetration
Methodology: From June through December 2021, Coalition Greenwich conducted 341 interviews in large corporate cash management and 112 interviews in trade finance at U.S. based companies with $2 billion or more in annual revenue. Participants were asked about market trends and their relationships with their banks. Trade finance interview topics included product demand, quality of coverage and capabilities in specific product areas.