What Does Leadership Mean to Our Corporate Clients? (Part 1 of 2)

Diane Quinn

4 Questions for Diane Quinn
Managing Director, Treasury Services
Global Large Corporate Sales Executive

Global News & Views: Many financial institutions tout leadership using statistics and rankings. But these can be subjective and not tie to how clients truly benefit. How do you define J.P. Morgan's industry leadership and what it means for your clients?

DQ: We operate in a world of constant change and increasing complexity, making business more difficult for corporations and banks across the globe. Complying with increasing regulation is hard, making operational efficiencies difficult to achieve. Treasurers and CFOs who are accountable to manage risk effectively and optimize cash across borders in a complex, rapidly changing world, often fall short of these goals.

J.P. Morgan has a responsibility to lead our clients and the industry in addressing these challenges, no matter how turbulent or uncertain the global economy. Our clients count on us to help them achieve new global treasury efficiencies in every country and region where they want to do business. We represent the voice of our clients through our leadership positions on key industry boards, risk management councils, and within the regulatory organizations in the countries where our clients are growing the most.

Finally, a strong leader listens.
Our clients' feedback continues to inspire us as we build a leading global franchise committed to helping corporations adapt to and thrive in these changing times. Serving clients, wherever they do business, is our most important priority, demonstrated through our expanded capabilities across Asia Pacific, Latin America, Africa and the Middle East.

GN&V: J.P. Morgan has strong ties to key regulators and industry decision makers worldwide. How are you leading the charge on new regulatory requirements? And what does this mean for your clients?

DQ: Clients rely on us to keep them one step ahead of the latest compliance and regulatory requirements. For many banks and non-financial institutions, it can be overwhelming putting the regulatory pieces together coherently and understanding how complying with one set of rules could affect other new or existing regulations.

But I think this is where J.P. Morgan stands apart.
Because we maintain strong relationships with regulatory bodies and have in-house experts ready to advise clients through the sea change of regulation, we are uniquely positioned to help corporations thrive – no matter how complex the environment. Our deep understanding of the issues and our breadth of capabilities enable us to continue to innovate and offer meaningful solutions to our clients. For example, Basel III sets different capital requirements for operating and non-operating cash held by banks. By recognizing the increased value of operating balances, we can track and share this value with our clients in the form of higher yields or, for example, costly interchange fee offsets.

I'm proud of J.P. Morgan's commitment to working with our regulators.
Our clients look to us to not just comply but also to operate at the highest standards across the globe. Our strength in understanding how regulations impact our clients and their industries has allowed our clients to explore and expand in new markets with the confidence of working with the safest, soundest bank in the world.


GN&V: In what other areas are you an advocate for your clients? Any areas that might surprise us?

DQ: J.P. Morgan is in a strong position to help influence the industry and convey the voice of our clients. We make it our priority to partner with key agencies, organizations and governments as an advocate for our clients on issues they care most about. A good example of this is our proactive approach to cybercrime and fraud, a multibillion dollar industry that has quickly grown to one of the top economic issues worldwide.

To help drive industry change that will protect our clients and their information from cyber criminals, we chair the Financial Services Information Sharing & Analysis Center (FS-ISAC), the only industry forum for collaboration on critical security threats facing the financial services sector. In house, we've invested in advanced processes and technologies to help keep our clients' confidential information secure and out of the hands of criminals. We invest $200 million annually to, among other things, ensure that our clients maintain access to our cash management system in case of a cyber attack.

Also, as a board member of NACHA, we help shape industry practices on how corporations send and receive payments.
We maintain deep relationships with The Clearing House, the Federal Reserve and key industry boards that govern banking, commerce standards and operating rules, where we represent the voice of our clients.

GN&V: A growing number of corporations count on J.P. Morgan for your proven advisory services. Can you speak about this approach from a leadership standpoint, and how your clients benefit?

DQ: We're tasked daily with what many banks find to be a difficult mission – advising a valued client on how to deliver their vision for an efficient, effective, transformed global treasury. J.P. Morgan brings something unique to the table for our clients, which is our firm's deep, rich history of advising corporations through their toughest business challenges and to their greatest opportunities. They appreciate how we advise them across their entire global business in a seamless, efficient manner, which we handle through three key businesses that make up J.P. Morgan's Corporate & Investment Bank.

Let me give you an example of how this works end-to-end on a client's merger and acquisition (M&A) transaction. Our Investment Bank helps clients identify potential targets, conduct due diligence and arrange financing. As the deal nears closure, our Global Corporate Bank advises on such issues as hedging debt, liquidating investments and repatriating cash to settle, and arranging any foreign exchange transactions. And finally our Treasury Services team ensures the essential closing day fund transfers are executed smoothly and advises on how to achieve post-close efficiencies of treasury integration.

Our clients recognize what is different about us and how we deliver for them.
And as with all our businesses, we have experts ready to offer strategic advice, raise capital, manage risk, and extend liquidity in markets around the world.

The true strength of J.P. Morgan's Corporate and Investment Bank is how we are completely organized around our clients, bringing all aspects of their banking relationship together under the J.P. Morgan brand. Clients benefit from new solutions that are thoughtful, integrated and focused on their global challenges like never before.

Look for part two of Diane's interview in next month's Global News & Views, where she'll discuss how leadership, advice and client feedback have driven innovation and service to new levels.

How our leadership touches communities around the world.

Did you know that JPMorgan Chase exceeded an $800 billion promise to invest in community development by $44 billion? Or that last year, we provided credit and raised capital of $1.8 trillion for our clients worldwide? Read our 2012 Corporate Responsibility summary report, Global Strength, Local Impact, which highlights the many ways JPMorgan Chase leads positive impact in communities worldwide.

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