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Reports of Fraudsters Successfully

Installing Malware on Clients' Computers

Malware Alert

J.P. Morgan has received reports of fraudsters successfully installing on clients’ computers malware that requests that the user make multiple log on attempts, enter token codes multiple times as part of the log on, or asks the end user to have someone else log on from their machine. J.P. Morgan ACCESS® will never request that another user attempt to log on from your computer or ask you to enter multiple token codes as part of the log on process.

Wire Fraud from Email Requests

J.P. Morgan has received reports of fraudsters sending payment instructions to clients from email accounts that appear to be from an internal person or other partner.


  • Be vigilant when reviewing and confirming email payment instructions, especially those containing new beneficiary banks, account names or account numbers.
  • Don't hesitate to call the provider of your beneficiary information if you receive any abnormal email requests involving payment instructions.
  • If you are requested to initiate instructions fast or due to an emergency, it may be a scam. Fraudsters create a sense of urgency to get you to act quickly.
  • Regularly check your account activity for any suspicious transactions.

If you receive a suspicious email regarding your J.P. Morgan ACCESS online account forward it to abuse@chase.com. (add "JPMorgan ACCESS" in the subject line).

If you believe you are a victim of a fraud or your log on credentials have been compromised, please contact your regional J.P. Morgan Help Desk.


Take Precautions

We are hosting a series of educational webinars to provide you with the most up to date information about threats, the precautions you should take and the controls you should have in place.

Please log on to J.P. Morgan ACCESS® and register for the “Cyber Fraud & Secure Online Banking” webinar in Support & Community.