As required by our regulator, the Financial Conduct Authority (FCA), we provide below details of the volume of complaints we reported to them for the period July to December 2023.

Firm name: J.P. Morgan Europe Limited
Group: J.P. Morgan Chase and Co
Other firms included in this report: None
Period covered in this report: 01 July 2023 – 31 December 2023
Brands/trading names covered: (1) Post Office® card account
(2) CHASE® account


Number of complaints opened by volume of business

Product / service grouping Provision (at reporting period end date)  Number of complaints opened  Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main cause of complaints opened

Banking and credit cards

2.64 per

1,000
accounts

15002

14737

34%

66%

40%

Other general admin / customer service

''Complaints
related to making a payment''.