Payments Optimisation

P20 Conference: Payments must work for everyone in society

With all the amazing developments that are happening in payments, how do we ensure no one is left behind? That was the message at the recent Payments20 (P20) Global Payments Conference in London, where political and payments leaders came together to shape the payments landscape. 

Highlights from the event:

  • Lord Digby Jones, the former UK Trade & Investment Minister, gave a passionate and eloquent presentation on socially responsible wealth creation
  • Former Chancellor of the Exchequer, the Hon Philip Hammond MP hosted a fireside chat covering all topics from his time at number 11 to the future of payments in Europe
  • Sara Castelhano, Head of Payments for EMEA, J.P. Morgan joined Sir Charles Bowman (Senior Partner at PwC and former Lord Mayor of the City of London), Anthony Jabbour (CEO, Dun & Bradstreet and CEO, Black Knight) and moderator Alastair Lukies CBE (CEO, Pollinate International) to discuss blockchain, APIs and instant payments at the “New Technologies for Commerce Tomorrow “ panel.

“In a world that needs to move money faster than ever before, the financial system ends up stopping more transactions than ever before due to fraud, sanctions and other factors,” said Castelhano. “Here at J.P. Morgan, we are focused on helping remove friction from the payments ecosystem.

“J.P. Morgan is committed to supporting the vulnerable population, so it was very inspiring to be part of an event where politicians and payments professionals are working together to shape the payments landscape and to participate in those conversations.”

Ray McDonnell, Managing Director, J.P. Morgan Merchant Services in Europe, attended with Sara and echoed her comments on social responsibility. “Cashless society is a challenge that is out there today. How do you leave no one behind? If only 10% of your population use cash it’s clearly not good enough to exclude them from the ecosystem.”

To learn more about instant payments and the future of payments contact your J.P. Morgan representative or call our merchant support team on:

Europe: +353 1 726 2909    

UK: + 44 845 399 1130

Learn more about how e-commerce merchants can guide consumers through the growth of cashless societies.

1. Card and digital wallet payments are growing in countries where cash use is falling.

2. The cashless trend is not universal and some cultures are still using cash at significant levels so merchants are recommended to take a country-by-country approach when exploring payment methods.

3. Digital wallets can help to ease security fears for those consumers who may still view  cash as a form of protection from cyber fraud.

Already an Existing Customer?

Contact us if you require advice, help or support.

Existing Merchant Service Customers

If you have a technical issue or a question about your merchant account, please call your Relationship Manager directly.
Alternatively, call our merchant support team on:

For Europe: +353 1 726 2909     UK: 0845 399 1130

Further information is available at any time through your Paymentech Online account.


Out of Courts Complaints and Redress Procedures

  1. Paymentech has in place complaint resolution procedures to settle complaints of Merchants arising from their rights and obligations under Parts 3 and 4 of the Payment Services Regulations 2018.
  2. If you have a complaint, please contact your Relationship Manager. Your complaint will be addressed in accordance with CPEL complaint policy, which we are happy to provide upon request.
  3. Alternatively, in the event of a complaint, a Merchant may refer the matter to the Irish Financial Services and Pensions Ombudsman or such relevant out-of-court complaint body or to such other competent out-of-court complaint body applicable to you in the country where you are established.
  4. You can contact the Financial Services and Pensions Ombudsman at:

Lincoln House,
Lincoln Place,
Dublin 2,
D02 VH29,
Tel: + 353 1 567 7000