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Contact us if you require advice, help or support.
Existing Merchant Service Customers
If you have a technical issue or a question about your merchant account, please call your Relationship Manager directly.
Alternatively, call our merchant support team on:
For Europe: +353 1 726 2909 UK: 0845 399 1130
Further information is available at any time through your Paymentech Online account.
Out of Courts Complaints and Redress Procedures
- Paymentech has in place complaint resolution procedures to settle complaints of Merchants arising from their rights and obligations under Parts 3 and 4 of the Payment Services Regulations 2018.
- If you have a complaint, please contact your Relationship Manager. Your complaint will be addressed in accordance with CPEL complaint policy, which we are happy to provide upon request.
- Alternatively, in the event of a complaint, a Merchant may refer the matter to the Irish Financial Services and Pensions Ombudsman or such relevant out-of-court complaint body or to such other competent out-of-court complaint body applicable to you in the country where you are established.
- You can contact the Financial Services and Pensions Ombudsman at:
Lincoln House,
Lincoln Place,
Dublin 2,
D02 VH29,
Ireland
Tel: + 353 1 567 7000
Email: info@fspo.ie
Website: https://www.fspo.ie
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