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Strong Customer Authentication (SCA)

Are you ready? We can help

The introduction of SCA in Europe will be a crucial implementation for the payments industry. This hub consolidates J.P. Morgan’s expert analysis, alongside the very latest regulatory insights and key points to consider around this time of change for merchants and your customers.

Latest SCA Updates

Learn more about the very latest SCA updates from regulators and card brands across Europe

Read Updates Learn More

Analysis and Insights

Strong Customer Authentication

SCA: The issuer and card brand perspective

Strong Customer Authentication

A closer look at e-commerce fraud at the tail end of 2020 – and how SCA will influence it in 2021

Strong Customer Authentication

SCA: With weeks to go until Europe’s deadline, is the industry prepared?

Strong Customer Authentication

Key contacts for SCA products

Strong Customer Authentication

Without a Hitch: Launching SCA as Efficiently as Possible

Strong Customer Authentication

How to Maximize the Remaining Time Before the Extended SCA Deadline

Strong Customer Authentication

The Future of Payments (webinar)

Watch Video 1:00:00

Strong Customer Authentication

How is COVID impacting SCA preparations in 2020?

Strong Customer Authentication

Webinar: Fighting Fraud in Challenging Times

Watch Video 1:05:52

Strong Customer Authentication

SCA: A Merchant Guide

Strong Customer Authentication

Strong Customer Authentication - Ask the Experts (Webinar)

Watch Video 45:37

Strong Customer Authentication

Payment Services Directive 2 – an overview

Strong Customer Authentication

Strong Customer Authentication – what’s next?

Strong Customer Authentication

SCA: How best to prepare

Watch Video 4:24

Strong Customer Authentication

Strong Customer Authentication - Are You Ready? (Webinar)

Watch Video 47:14

Strong Customer Authentication

Are You Ready for Strong Customer Authentication (SCA)

Strong Customer Authentication

PSD2: Six Key Focus Areas

Expertise and Support

For more information on SCA, PSD2 or your merchant account, please contact your Relationship Manager. Alternatively, call our merchant support team on +353 1 726 2909 (Europe) or 0845 399 1130 (UK)

Already an Existing Customer?

Contact us if you require advice, help or support.

Existing Merchant Service Customers

If you have a technical issue or a question about your merchant account, please call your Relationship Manager directly.
Alternatively, call our merchant support team on:

For Europe: +353 1 726 2909 UK: 0845 399 1130

Further information is available at any time through your Paymentech Online account.

Out of Courts Complaints and Redress Procedures

J.P.Morgan has in place complaint resolution procedures to settle complaints of Merchants arising from their rights and obligations under Parts 3 and 4 of the Payment Services Regulations 2018.
If you have a complaint, please contact your Relationship Manager. Your complaint will be addressed in accordance with J.P.Morgan complaint policy, which we are happy to provide upon request.
In the event of a complaint, a Merchant may refer the matter to the Irish Financial Services and Pensions Ombudsman (FSPO) or such relevant out-of-court complaint body or to such other competent out-of-court complaint body applicable to you in the country where you are established.
Details on complainant eligibility are available on the FSPO website.

You can contact the FSPO at:

Irish Financial Services and Pensions Ombudsman
Lincoln House
Lincoln Place
Dublin 2
D02 VH29
Ireland
Tel: + 353 1 567 7000
Email: info@fspo.ie
Website: https://www.fspo.ie

Merchants domiciled in the UK

From 1^st January 2021, J.P.Morgan will enter into the UK's Temporary Permissions Regime (TPR).
The TPR has been established by the UK regulators to allow firms such as J.P.Morgan to continue to operate in the UK following the end of the Brexit transition period.
During the TPR, a UK-based merchant that is not satisfied with our response to a complaint and that qualifies as an eligible complainant may refer the matter to the UK's Financial Ombudsman Service. Details on complainant eligibility are available on the Financial Ombudsman Service website.

You can contact the Financial Ombudsman Service at:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Free phone: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk