J.P. Morgan Europe Limited Complaints Data

As required by our regulator, the Financial Conduct Authority (FCA), we provide below details of the volume of complaints we reported to them for the period July – December 2019.

Firm name: J.P. Morgan Europe Limited
Group: J.P. Morgan Chase and Co
Other firms included in this report: None
Period covered in this report: 01 July – 31 December 2019
Brands/trading names covered: (1) Post Office® card account

Number of complaints opened by volume of business

Product / service grouping

Provision (at reporting period end date)

Number of complaints opened

Number of complaints closed

Percentage closed within 3 days

Percentage closed after 3 days but within 8 weeks

Percentage upheld

Main cause of complaints opened

Banking and credit cards

0.88 per 1,000 accounts

874

867

38.29%

61.71%

55.82%

ATM transaction disputes

 

 

Copyright © 2020 JPMorgan Chase & Co. All rights reserved.