J.P. Morgan Europe Limited Complaints Data

As required by our regulator, the Financial Conduct Authority (FCA), we provide below details of the volume of complaints we reported to them for the period January – June 2017.

Firm name: J.P. Morgan Europe Limited
Group: J.P. Morgan Chase and Co
Other firms included in this report: None
Period covered in this report: 01 January – 30 June 2017
Brands/trading names covered: (1) Post Office® card account
(2) Maritime Payroll Card

Number of complaints opened by volume of business

Product / service grouping

Provision (at reporting period end date)

Number of complaints opened

Number of complaints closed

Percentage closed within 3 days

Percentage closed after 3 days but within 8 weeks

Percentage upheld

Main cause of complaints opened

Banking and credit cards

0.72

1,447

1,439

54.41%

44.96%

4.66%

ATM transaction disputes

Home finance

per 1000 balances outstanding

N/A

N/A

N/A

N/A

N/A

N/A

Insurance and pure protection

per 1000 policies in force

N/A

N/A

N/A

N/A

N/A

N/A

Decumulation and pensions

per 1000 policies in force

N/A

N/A

N/A

N/A

N/A

N/A

Investments

per 1000 client accounts

N/A

N/A

N/A

N/A

N/A

N/A

 

 

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