New program drives transformation
Oct 22, 2019
October 17, 2019
J.P. Morgan’s new program, AreaX, is charged with taking a concept to working prototype within six to 12 weeks, and re-thinking processes across the Corporate & Investment Bank (CIB). As the bank evolves for the future, AreaX is primarily focused on new idea product development and uncovering opportunities to transform operations and workflows. Led by Michael Elanjian, Head of CIB Digital Strategy and Fintech, and Lawrence Waller, Head of CIB Operations Transformation, the global group holds expertise across strategy, product development, process transformation, data science, technology and user experience. The goal is not only to spark innovation, but to quickly determine whether an idea or a process improvement can be implemented at scale.
"By building something functional but without all of the bells and whistles, we can quickly and more tangibly assess if we want to further invest in the offering, or fail quickly and move on,” says Elanjian. “I want us to spend more time doing product strategy validation and less time doing PowerPoint strategy." According to Elanjian, changing a culture is not only about generating ideas, but testing these ideas early and ensuring that failure becomes a source of learning. While accepting failure is a challenge, failing fast and figuring out what went wrong early is much cheaper then developing the wrong product.
The AreaX name represents the global span of the team’s vision and footprint. Elanjian and Waller have organized employees into smaller cadres based on their “area,” or geographic location. The “X” represents an idea that can be applied within the CIB. Before AreaX begins mapping out an idea, buy-in must be attained from the business that will eventually own responsibility for it.
“Gates,” or check-ins, with business teams are implemented throughout the execution phase. This ensures that there is continued business support, that viability of the idea continues to hold and that changes can be accommodated right away. “The firm wants to have the flexibility to pivot and reprioritize should an idea no longer be viable, even at the prototype stage,” says Ashish Shah, who runs the AreaX new idea product development program. Should the prototype receive approval for production, AreaX hands it off to larger technology teams for development.
Core to the AreaX program is the belief that building innovative solutions demands an enhanced level of collaboration between product managers, designers, developers and business teams. Harnessing this expertise requires all stakeholders to dedicate time for design sprints and rapid innovation practices, which need real-time subject matter expertise. This ultimately leads to a more relevant product.
According to Imad Abusam, who leads the Area383 Manhattan digital accelerator, the objective of AreaX is to solve real problems. “A six-week development timeframe requires the team to be strategic and precise when deciding whether to mature the product or stand down,” he says. “In addition to the overall feasibility of the idea, we consider data points such as long-term product strategy, monetization opportunities and current market trends.”
This centralized focus on innovation complements other disruptive initiatives that have been successfully executed at the firm, including an idea competition called Originate. “When ‘always-on’ innovation is combined with the ability to try new things, real cultural change happens at the ground-level of the organization,” says Shah. Originate was an opportunity for analysts and associates within the CIB to submit an idea that solves a specific problem, or enhances an experience for clients or J.P. Morgan employees. Through a rigorous selection process, finalists were invited to present at a senior leadership conference in Miami. Selected ideas from Originate are implemented within individual businesses, or sent to into the AreaX for prototyping.
“A core part of our culture is ensuring that employees feel engaged and able to contribute in a meaningful way,” says Elanjian. “Many of the ideas were provided with funding or merged with existing work already underway, underscoring the firm’s commitment to offering opportunities for its employees to help shape its future.”
Read the full article on Business Insider.