J.P. Morgan has received reports of fraudsters successfully installing on clients’ computers malware that requests that the user make multiple log on attempts, enter token codes multiple times as part of the log on, or asks the end user to have someone else log on from their machine. J.P. Morgan ACCESS® will never request that another user attempt to log on from your computer or ask you to enter multiple token codes as part of the log on process.
J.P. Morgan has received reports of fraudsters sending payment instructions to clients from email accounts that appear to be from an internal person or other partner.
If you receive a suspicious email regarding your J.P. Morgan ACCESS online account forward it to firstname.lastname@example.org. (add "JPMorgan ACCESS" in the subject line).
If you believe you are a victim of a fraud or your log on credentials have been compromised, please contact your regional J.P. Morgan Help Desk.
We are hosting a series of educational webinars to provide you with the most up to date information about threats, the precautions you should take and the controls you should have in place.
Please log on to J.P. Morgan ACCESS® and register for the “Cyber Fraud & Secure Online Banking” webinar in Support & Community.
For more on How We Protect You and How You Can Protect Yourself, visit the J.P. Morgan ACCESS Security Center.