Payment Insights

Payment Insights

Useful materials and information, all here at your fingertips.

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Contact us if you require advice, help or support.

Existing Merchant Service Customers

If you have a technical issue or a question about your merchant account, please call your Relationship Manager directly.
Alternatively, call our merchant support team on:

For Europe: +353 1 726 2909     UK: 0845 399 1130

Further information is available at any time through your Paymentech Online account.

Click the links below for secure access to your accounts.

Web Terminal


Securely manage online, telephone, or mail order payments with Orbital® Virtual Terminal including card authorisations, settlements or refunds.

Online Reporting


Paymentech Online allows eCommerce merchants access to in-depth financial analysis 24 hours a day.

For Developers


This self-service portal makes it quick and easy to integrate your applications with J.P. Morgan APIs and SDKs. Start your build and test it in the Developer Center.

Out of Courts Complaints and Redress Procedures

  1. Paymentech has in place complaint resolution procedures to settle complaints of Merchants arising from their rights and obligations under Parts 3 and 4 of the Payment Services Regulations 2018.
  2. If you have a complaint, please contact your Relationship Manager. Your complaint will be addressed in accordance with CPEL complaint policy, which we are happy to provide upon request.
  3. Alternatively, in the event of a complaint, a Merchant may refer the matter to the Irish Financial Services and Pensions Ombudsman or such relevant out-of-court complaint body or to such other competent out-of-court complaint body applicable to you in the country where you are established.
  4. You can contact the Financial Services and Pensions Ombudsman at:

Lincoln House,
Lincoln Place,
Dublin 2,
D02 VH29,
Tel: + 353 1 567 7000


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