Healthcare
Transforming the Patient Experience
Technology could shorten waiting room times, lessen paperwork and streamline billing.
From online scheduling to virtual visits, COVID-19 ushered in a digital revolution for many healthcare providers. But the patient experience can still be disjointed and inefficient—especially when it comes to filling out forms and paying bills. Here’s how technology could improve the process.
Old Method: Everything Done at Doctor's Office
Drawbacks
For patients
- Extra time spent in waiting room
- Unclear billing (mail vs. online)
For providers
- Increased staffing costs to handle paperwork
- Long delays between service and payment
For insurers
- Higher potential for errors and delays
- Inefficient back-and-forth over claims
In today’s digital landscape, people expect simple interfaces across everything they do. But when it comes to healthcare services, that isn’t always the case. As providers continue to improve their digital offerings—from care delivery to payments—it’s important that they provide patients with an array of useful options.
Lauren Ruane, co-head of Healthcare for Middle Market Banking & Specialized Industries, J.P. Morgan
New Method: Paperwork and Payment Done Digitally
Benefits
For patients
- Little time in waiting room
- Easy-to-understand billing
- Everything handled on a single app
For providers
- Reduced staffing costs
- Improved efficiency and accuracy
- Faster payment cycle
For insurers
- Fewer filing errors
- Faster turnaround
