J.P. Morgan takes top Custody honors in client poll
Jun 20, 2013
Global Investor, the leading U.K. monthly magazine covering asset management, asset servicing and securities finance has awarded J.P. Morgan the highest custodian score in three of its international categories in its latest survey.
The Global Custody survey showed that clients from across the globe commended the firm for its “strong and dedicated” team and “excellent” customer service. J.P. Morgan was ranked top global custodian in the weighted tables for both the Americas and Europe, the Middle East and Africa (EMEA), which is calculated by attaching a weighting to respondents’ scores reflecting their assets under management (AUM). The firm obtained the top weighted position globally, up from third the previous year, among mutual fund managers, as well as respondents with AUM of less than $3 billion.
The firm had particularly strong results in EMEA, achieving the top weighted spot among respondents who rated a single custodian, and ones with AUM of less than $3 billion. The custody team came in at a respectable third position in the unweighted and weighted by importance tables both overall and in EMEA.
Clients praised J.P. Morgan for its strong focus on the quality of relationships with clients. One large institutional investor said the firm adds value to both them and their underlying clients. “J.P. Morgan’s custody relationship management team is now working far more effectively as a strong and dedicated team, and is now much more client focused.” A manager of a mid-sized U.S. fund praised J.P. Morgan’s “excellent customer service on both its insurance and pension accounts,” and one mid-sized Japanese mutual fund said the firm’s strength is in distributing market information, tax-related issues, network management and reporting. A European institutional fund noted the firm’s “extensive knowledge of emerging markets.”