As one of the first and largest issuers of commercial card programs, our experienced team offers superior support at all levels of your organization. We provide dedicated assistance for implementation and daily program administration that helps ensure the success of each program with these support resources:
- Implementation support We designate an implementation specialist to work with your program administrator throughout program launch. You can expect your administrator to receive guidance in card best practices and helpful resources that allow you to leverage our industry experience such as a sample purchasing policy manual and cardholder agreements.
- Technical support Extensive Smart Data OnLineTM training and program setup assistance are provided for your program administrator. Ongoing support for system functionality and data integration questions is also available through our knowledgeable help desk.
- Cardholder support You and your employees receive 24-hour-a-day, toll-free assistance for account-related questions such as balance inquiries and duplicate statement requests.
- Ongoing education Our regular Web-based seminars offer a convenient forum for advanced Smart Data OnLine instruction, discussion of industry issues and additional program management training.