How does HTTPS delivery work?
At a secure Web site, you will see a Web page displaying your root directory. You can upload data files to this directory by clicking the Browse button and selecting the file from your local network. Data files we send will be displayed in your outbound directory. You can download a file to your local network by clicking an icon next to the file and then selecting the destination directory on your local network.
Does the file require
a header record?
Yes. A transmission header record is required as the first record for all inbound files. The format of the header record will be established during implementation. This record can be utilized to identify the transaction to the help desk.
Who is responsible for
cleaning the root directory?
You are responsible for deleting data files after pulling the data from the outbound directory. For inbound files, we will remove the file after the inbound directory is swept.
What are the hours of support
and where do I call?
A help desk provides production support 24 hours a day, six days a week. The help desk phone number is 813-432-3800. The implementation and testing staff is available from 8 a.m. to 5 p.m. ET, Monday through Friday.