Regional Sites

Order-to-Pay

Support Services

Comprehensive support is provided to both buyers and suppliers that participate in the Order-to-Pay network. Order-to-Pay Support Services include supplier enrollment and integration, buyer implementation and administration, extensive application support, as well as transaction monitoring. These support functions complement Order-to-Pay, thus providing state-of-the-art system availability, disaster recovery, business continuity and problem resolution.

Buyer Services
Order-to-Pay's Buyer Client Services includes online help information and tools, as well as e-mail and phone support. Order-to-Pay's dedicated Buyer Services team can assist clients with:

  • Application and user interface support
  • ERP and back-office integration questions
  • Configuration questions
  • Feature and functionality support

To reach Buyer Client Services, please visit our Contact Us page.

Supplier Services
J.P. Morgan's Order-to-Pay also provides dedicated, specialized Supplier Support Services to our valued suppliers. Order-to-Pay Supplier Services are specialists in the supplier experience and have in-depth knowledge of all aspects of supplier-based support, including:

  • Supplier enrollment and login assistance
  • E-file setup and back-office system integration
  • General how-to and technical support
  • Buyer-specific processes for purchase order delivery, invoice submission and payment
  • Payment reporting and prompt payment discount management functionality

To reach Supplier Services, please visit our Contact Us page.

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