J.P. Morgan Releases 2011 Health Savings Accounts Customer Satisfaction Survey Results

New York, December 12, 2011 – J.P. Morgan's (NYSE: JPM) Treasury Services business, a full-service provider of cash management, trade finance, treasury solutions and escrow services, today announced the results of its 2011 health savings accounts (HSA) customer satisfaction survey.

The 2011 survey was used to examine overall customer satisfaction levels with health savings accounts, specifically to better understand client needs and determine overall satisfaction with both service and educational resources available for account users. Highlights from the survey included:

• Nearly 8 out of 10 accountholders were "very satisfied or satisfied" with their HSA. Additionally, the results indicated that satisfaction increased among accountholders who used their HSAs more frequently and among longer-term accountholders
• Accountholders who spent more than $4,000 per year from their HSA are 26 percent more satisfied than those that spent less than $500
• Second year accountholders were 9 percent more satisfied than first year accountholders
• 3 out of 4 respondents were "very satisfied or satisfied" with the HSA accountholder website
• HSA education and tools are certainly of value to accountholders as, more than 60 percent of accountholders found sample lists of qualified medical expenses to be the most helpful resource, followed by interactive tools such as HSA calculators
• 8 out of 10 accountholders were "very satisfied or satisfied" with the HSA telephone customer service team and the knowledge of their service representative
• Nearly 2/3 of accountholders were "very likely or likely" to recommend a Chase HSA to a colleague, friend or family member

"Throughout the last three months, we've had a chance to speak with thousands of employees at enrollment meetings and webinars. While the majority of the in-person feedback was positive, we wanted to dig a bit deeper into what's driving satisfaction," said Elena Szymanski, Executive Director and Senior Product Manager, J.P. Morgan Treasury Services. "With more employers offering HSAs we are expecting a large increase in new accounts and deposits in 2012. HSAs will continue to give millions of Americans the opportunity to lower their taxes and take greater control of their healthcare spending."

More than 100,000 accountholders were polled in the survey throughout a three-week period. Additional details and a look at contribution and spending behavior will be included in the 3rd annual J.P. Morgan HSA Snapshot scheduled for release in early 2012.

J.P. Morgan currently administers more than 700,000 HSA's with more than $1.2 billion in HSA deposits. J.P. Morgan estimated the average accountholder saved more than $500 in taxes by contributing to an HSA in 2011. For more information about J.P. Morgan HSA's, please visit www.jpmorgan.com/hsa.

About J.P. Morgan Treasury Services
J.P. Morgan's Treasury Services business is a full-service provider of innovative cash management, trade, liquidity, commercial card and escrow services — specifically developed to meet the challenges treasury professionals face today. More than 135,000 corporations, financial institutions, governments and municipalities in over 180 countries and territories entrust their business to J.P. Morgan. J.P. Morgan Treasury Services is one of the world's largest providers of treasury management services and a division of JPMorgan Chase Bank, N.A., member FDIC. More information can be found at www.jpmorgan.com/ts.

About JPMorgan Chase & Co.
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.2 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management and private equity. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com.