Frequently Asked Questions
- What security measures help protect my transactions through J.P. Morgan MobileSM?
- How can I be sure my J.P. Morgan Mobile SM information is secure if my mobile device is lost or stolen?
- Are there service providers that do not support texting?
- Do prepaid plans support texting?
What security measures help protect my transactions through J.P. Morgan MobileSM?
Our 128-bit SSL encryption technology can help you safeguard internet traffic and helps protect your information as it travels from your mobile device to the bank.
Your J.P. Morgan Mobile account is accessible only by entering your J.P. Morgan Online user id and password. You will be required to enter your password each time you access J.P. Morgan Mobile. In the event your mobile device is misplaced or stolen, you also should consider contacting your wireless service provider to deactivate your mobile device.
Are there service providers that do not support texting?
Cricket Wireless and MetroPCS are two service providers who do not support texting capabilities.
Do prepaid plans support texting?
Texting works with most prepaid plans. However, we cannot guarantee that every carrier supports the six-digit U.S. shortcode JPMRGN (576746). For example, T-Mobile prepaid does not support shortcodes. You will need to check with your carrier to confirm its capabilities.
JPMorgan Chase Bank N.A. Member FDIC.