How does HTTPS delivery work? At a secure Web site, you will see a Web page displaying your root directory. You can upload data files to this directory by clicking the Browse button and selecting the file from your local network. Data files we send will be displayed in your outbound directory. You can download a file to your local network by clicking an icon next to the file and then selecting the destination directory on your local network.
What are the file naming requirements? The file name must include your Customer ID. The file name will be established during implementation.
Does the file require a header record? Yes. A transmission header record is required as the first record for all inbound files. The format of the header record will be established during implementation. This record can be utilized to identify the transaction to the help desk.
What are the requirements for HTTPS over the Internet? An Internet connection and browser supporting 128-bit encryption.
How can I verify that my browser supports 128-bit encryption? For Microsoft� Internet Explorer 5.5, encryption can be verified by selecting About Internet Explorer from the Help menu.
How often does the inbound directory get swept? We sweep the inbound directory every 90 seconds and then deliver the data file to the appropriate application.
Who is responsible for cleaning the root directory? You are responsible for deleting data files after pulling the data from the outbound directory. For inbound files, we will remove the file after the inbound directory is swept.
What are the hours of support and where do I call? A help desk provides production support 24 hours a day, six days a week. The help desk phone number is 813-432-3800. The implementation and testing staff is available from 8 a.m. to 5 p.m. ET, Monday through Friday.
Can the file be retransmitted if required? The help desk can coordinate a retransmission of data if required.
Do the servers that are used for file exchange support disaster recovery? Yes. The servers are mirrored to allow for disaster recovery.
If a second file is put into the root directory before I pick up the first file, will the data be overwritten? A unique name can be utilized to prevent data from being overwritten.
Can I utilize the same directory for all my data files? In most cases, you can utilize the same directory for your file transfers, but the files must have unique names.
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